GERMAN CUSTOMER SERVICE REPRESENTATIVES

Runway International Runway is a modern International Customer Contact Center located in the city center of Tallinn. We provide a variety of communication related services to medium and large sized corporations around the world. Runway is looking for Norwegian speakers to work for us on the HURTIGRUTEN project in Tallinn. Hurtigruten is the pride of Norway and the most beautiful sea journey in the world! Our other major customers include some of the world known brands like and Norwegian Air.

We offer:

Fun and exciting English / German speaking working environment
Salary above Estonian average / Opportunity to earn additional Bonus
Full time work
Flexible working hours/Possibility to work on the weekends and in the evenings
Possible training trips abroad
Career opportunity within the organization
Employee discounts (sport clubs; restaurants; company events; special phone operator tariff; sport clubs; restaurants; etc )
Bright and modern working environment

If you are:

Fluent in German 
Have a passion for Sales/Customer Service/Motivated by helping people
Interested in Tourism / Cruises / Hospitality
Want to develop your communication skills with our professional trainers


... we will be glad to welcome you in our team

Responsibilities:

• Receive phone calls/ e-mails on behalf of Runway's clients and partners

• Send out invoices and tickets according to the printed out queues on behalf of the Runway, Runway's clients and partners or on behalf of their clients
• Perform service requirements of Runways customer providing an efficient, polite, friendly and honest response to their queries and requests for information
• Provide relevant information in a professional and timely manner in order to maximize sales and achieve performance objectives
• Work in a team of Customer Service Agents or Customer Sales Specialist to achieve and over achieve the team's performance targets
• Attend specified training, organized by Runway or the customer, in order to develop professional work and individual standards, to improve skills of business relationship with clients and customers, develop the skills and experiences necessary to improve product knowledge and increase sales and service ability